FAQ
Please find the list of frequently asked questions below.
1. Arbitrage Strategies & API Access
Q) Is arbitrage strategy unavailable in the free plan?
Yes, the free plan does not include access to DataMaxi+’s arbitrage strategies. However, you can still manually find arbitrage pairs through the Premium page.
If you want to reduce effort and identify arbitrage opportunities more quickly, consider subscribing to a paid plan. We recommend starting with the Free Trial to explore the Premium page and test various strategies.
- If you're only looking for arbitrage opportunities between CEXs, we suggest trying the Starter Plan.
- If you want to find arbitrage opportunities between CEXs and DEXs, the Pro Plan is the best option (currently under development). Please join the waiting list for further information.
Q) How can I build an arbitrage bot using the API?
API support is only available in the Pro+ plan, providing access to expert traders and bot developers.
Since the Pro+ Plan is not yet open, you can join the waiting list to receive updates via email here.
For more details, visit https://datamaxiplus.com/maxi-api.
Q) When will I get my API key?
Upon signing up, you will automatically receive an API key, allowing you to use the API service within the limited free tier.
If you require access beyond these limits, you can upgrade to the Pro+ plan. You can check your issued API key on your account page https://datamaxiplus.com/my/account.
Q) Is there a limit on the number of API keys I can request?
Each user is limited to 1 API key.
2. Subscription Plans & Pricing
Q) What are the available pricing plans for DataMaxi+?
DataMaxi+ offers four pricing plans tailored to different user needs:
- Free Trial – For hobbyists and emerging investors
- Starter – $59/month or $549/year (For beginners exploring arbitrage)
- Pro – $89/month or $849/year (For professional investors)
- Pro+ – $499/month or $4,999/year (For tech-savvy investors)
Q) Which plan should I choose?
- Free Trial: If you're a beginner or a hobbyist looking to explore arbitrage.
- Starter ($59/month or $549/year): Best for those beginning their arbitrage journey, supporting up to 100 favorite tokens.
- Pro ($89/month or $849/year): Ideal for professional investors, with arbitrage capabilities between CEX and DEX.
- Pro+ ($499/month or $4,999/year): Designed for expert traders and bot developers, with full API support and all premium features.
Q) Can I get a discount for long-term subscriptions?
Yes, we offer discounts for users who opt for long-term subscriptions:
- Yearly Plan: Subscribing to an annual plan gives you significant savings compared to monthly payments.
- Monthly Plan: The monthly subscription is available at the regular price without any discounts.
The discount will be automatically applied during checkout if you choose the yearly plan.
For more details about the specific pricing, please visit our https://datamaxiplus.com/pricing.
Q) Is there a corporate or team pricing plan available?
Yes, we offer special pricing for teams and corporate users. If you're interested in a customized plan tailored to your team's needs, please reach out to us at business@datamaxiplus.com to discuss your requirements.
Q) Is VAT or other taxes included in the pricing?
The prices listed on our website are exclusive of taxes. VAT, GST, or any other applicable regional taxes will be added during the checkout process based on your location and billing details.
Q) When will subscriptions for the Pro and Pro+ plans open?
Subscriptions for the Pro and Pro+ plans will open in the second half of 2025. Please join our waiting list to receive an email notification once subscriptions become available.
3. Payments & Billing
Q) Will I be notified about upcoming renewals or payments?
Yes, you will receive a notification prior to your subscription renewal. We will send you an email reminder 7 days and 1 day before your subscription is due to renew.
Q) What happens if my payment fails?
If your payment fails, we will notify you via email and provide instructions on how to resolve the issue.
- Retry the payment: You can try reprocessing the payment by logging into your account and updating your payment method.
- Check payment details: Ensure that your payment information (credit card details, billing address, etc.) is correct.
- Contact your bank: Payment failures may be due to bank issues. Please contact them to ensure there are no restrictions.
- Contact support: If you're still unable to resolve the issue, please contact our support team at support@datamaxiplus.com.
Q) What payment options are available?
We accept major credit cards that are supported by Stripe. Crypto payments are not available at this time.
Q) What is your policy on refunds?
Payments made are non-refundable. We do not provide refunds or credits for any services already paid for.
Q) How does the renewal process work?
Stripe billing is set to auto-renew by default. If you do not cancel your subscription by 3 days before your billing date, you authorize us to automatically charge your account for the next billing cycle.
Q) Can I subscribe to only one particular function or feature?
No, you cannot subscribe to a single function or feature. You will need to subscribe to the Starter plan or to the Pro/Pro+ plans once they are launched.
Q) Can I update my payment method after subscribing?
Yes, you can update your payment method at any time by logging into your account page.
4. Account Management
Q) Can I change the email associated with my subscription?
Unfortunately, we do not allow users to change the email address associated with their subscription. If you need to update your email, you will need to cancel your current subscription and subscribe again using the new email address.
Q) How can I upgrade my plan?
If you wish to upgrade your plan, select the plan you want to upgrade to in your account page and follow the next steps.
Q) What if I want to downgrade my plan?
- You can downgrade your account on your account page. However, payments made through Stripe are non-refundable.
- You will still have access to your current plan until the end of your subscription period (end of the month for a monthly subscription, or the remaining months for a yearly subscription).
Q) Can I transfer my account to a friend, relative, or another third party?
- No, account transfers to friends, relatives, or third parties are not permitted. Your account is personal and non-transferable, and access should only be used by the registered account holder.
- Allowing account transfers could lead to unauthorized access to personal data, security risks, or fraud, which we aim to prevent.
- To ensure the security of your account and compliance with data protection laws, we do not allow the transfer of accounts under any circumstances.
- If you have any questions or concerns about your account, please reach out to our support team for assistance.
Q) I may go on holiday for a while; can I pause my subscription?
- No, even if you do not access the service, your membership period will still be counted as usual.
- We do not offer the option to pause the subscription during your absence.
5. Chain Coverage & New Features
Q) Which chains will be covered in your DEX plan in the Pro or Pro+ plan?
In the beginning, we will cover Kaia Chain. We will also include BNB Chain and other EVM-compatible chains.
Please join our waiting list to receive an email notification once subscriptions for the Pro or Pro+ plans become available.
If you have any additional questions, please contact us at business@datamaxiplus.com.